FAQ
Frequently Asked Questions
Find answers to the most common questions about our RO repair, installation, AMC, and maintenance services.
Everything You Need to Know
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We service all major brands including Kent, Aquaguard, Livpure, AO Smith, Pureit, Blue Star, Whirlpool, LG, Panasonic, V-Guard, Havells, and many more. Our technicians are trained to handle both domestic and commercial RO systems from all these brands.
We strive to provide same-day service for most areas in Gurugram, subject to technician availability. We recommend calling us early in the day for the best chances of same-day service. Our team will confirm availability when you book.
Repair costs vary depending on the issue, brand, and parts required. We provide transparent upfront quotes after diagnosing the problem. You can call us for a free estimate over the phone — we'll give you a clear idea of the expected cost before we visit.
Yes, we use high-quality compatible spare parts that meet OEM standards. We source parts from trusted suppliers to ensure durability and performance. We do not use cheap or counterfeit parts. All parts used come with a warranty.
We cover all major areas of Gurugram including DLF Phase 1-5, Sectors 14-115, Sushant Lok, Golf Course Road, Cyber City, Sohna Road, Udyog Vihar, MG Road, Old Gurugram, Manesar, and more. If you're in Gurugram, we likely cover your area.
Yes, we offer warranties on select services and parts. The warranty period varies by service type and component. We provide clear warranty terms before any work begins, so you know exactly what is covered.
Simply call us at 1800-202-5013 to schedule a service. Our team will help you choose a convenient time slot and provide an estimate based on your service needs. You can also use the "Check Availability" feature on our website.
Yes, we require someone 18 years or older to be present during the service appointment to provide access and discuss any issues or questions. This ensures we can complete the service efficiently and address any concerns.
An AMC (Annual Maintenance Contract) is a service plan that covers regular preventive maintenance, inspections, and priority service for your RO system. It helps prevent breakdowns, extends the life of your purifier, and ensures consistent water quality. It's a cost-effective way to keep your RO in top condition.
It depends on your water quality and usage, but generally, sediment and carbon filters should be replaced every 6-12 months, and the RO membrane every 2-3 years. We can assess your system and recommend a replacement schedule based on your specific situation.
Yes, we also service commercial RO systems used in offices, restaurants, schools, and other businesses. Our technicians are experienced with larger systems and can handle complex repairs and installations.
We accept cash, UPI, debit/credit cards, and bank transfers. We provide a transparent invoice with all charges clearly mentioned. Payment is due upon completion of the service.
Most repairs are completed within 1–2 hours on-site. Complex issues or parts that need to be sourced may take longer. We always provide an estimated time before starting the work so you can plan accordingly.
Yes, we operate 7 days a week, including weekends and public holidays, from 7:00 AM to 10:00 PM. We understand that RO issues can occur at any time, so we are available to help when you need us.
If you notice a leak, turn off the water supply to the RO and unplug the system. Then call us immediately at 1800-202-5013. We will dispatch a technician to diagnose and fix the leak as quickly as possible to prevent water damage.
Absolutely. We offer professional installation for new RO water purifiers. We handle all connections, leak testing, and calibration to ensure your system works perfectly from day one. We also provide guidance on maintenance and usage.
Yes, we understand that RO breakdowns can be urgent. While we don't offer 24/7 emergency services, we prioritize same-day appointments for urgent issues. Call us early, and we'll do our best to send a technician as soon as possible.
You can use a TDS meter, which is a small handheld device. Many RO systems come with one. If you don't have one, our technicians carry TDS meters and can check the levels during a service visit. We recommend regular TDS monitoring to ensure your RO is working effectively.
RO (Reverse Osmosis) removes dissolved solids, heavy metals, and chemicals, while UV (Ultraviolet) kills bacteria and viruses. Many modern purifiers combine both technologies. We can advise you on the best system for your water quality and needs.
Signs that your RO membrane needs replacement include: a noticeable decrease in water flow, an increase in TDS levels (above acceptable limits), unusual taste or odor, or if the membrane is more than 2-3 years old. Our technicians can test and advise you during a service visit.
Still have questions? Call us at 1800-202-5013 for personalized assistance.
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