Privacy Policy

HydroSmith ("we", "our", or "us") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our services, visit our website (https://hydrosmith.in/), or interact with us.

1. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, phone number, email address, and service address.
• Service Details: Information about your RO system, brand, model, and service history.
• Usage Data: Information about how you use our website, including IP address, browser type, pages visited, and time spent.
• Cookies: We use cookies to enhance your experience on our website. You can manage cookie preferences in your browser settings.
• Communication: Records of your correspondence with us, including call recordings (with consent) and emails.

2. How We Use Your Information

We use your personal information for the following purposes:

• To provide and manage our RO repair, installation, AMC, and maintenance services.
• To schedule appointments and communicate with you about service updates.
• To process payments and invoices.
• To improve our services, website, and customer experience.
• To send you service-related notifications (e.g., reminders, confirmations).
• To comply with legal obligations and resolve disputes.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:

• Service Partners: Trusted third-party vendors who assist us in delivering services (e.g., payment processors, logistics). They are bound by confidentiality agreements.
• Legal Authorities: When required by law or to protect our rights, safety, or property.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These include encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our website uses cookies to improve functionality, analyse traffic, and personalise content. You can choose to accept or decline cookies through your browser settings. Declining cookies may affect some features of our website.

We also use third-party analytics services (such as Google Analytics) to understand how visitors interact with our site. These services may use cookies and similar technologies.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Service records are typically retained for a period of 7 years for tax and legal purposes.

7. Your Rights

Under the Information Technology Act, 2000 (India) and other applicable laws, you have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal retention requirements.
• Withdraw Consent: Withdraw your consent for certain processing activities (e.g., marketing communications).
• Object: Object to the processing of your information for legitimate interests.

To exercise any of these rights, please contact us using the details provided below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the revised policy on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

• Phone: 1800-202-5013
• Email: support@hydrosmith.in
• Address: Gurugram, Haryana, India